To continuously and consistently satisfy our clients & customers through high quality products and services we primarily focus on the following aspects in our organisation.

People

• Effective HR activities for recruitment, staff benefits, performance assessment and providing equal opportunities to all employees working in the organisation
• Regular on-the-job and classroom training of the staff
• All staff undergo medical checkup for fitness before deployment
• Sensitising the staff on the quality parameters through periodic meetings, briefings, memos etc

Materials

• Best and freshest raw materials are used through efficient inventory and storage systems. Frequent audits are conducted by our team at all locations to ensure quality standards are strictly adhered to at all times.
• Best and safest cleaning agents, tools & equipments are used under proper supervision for maintaining the food preparation and service areas in clean and hygienic condition.
• Artificial food colours, additives & MSG (Except for Chinese food items) are never used in our kitchens.

Processes

• Continual improvement of work processes in all departments of our operations
• Food safety policies are strictly implemented at all locations.

Finished Products

• Prepared foods are checked and documented for quality standards like taste, temperature etc prior to each service.
• Finished products are properly stored in the bain-marie, chafing dish, heated trolley or fridge before service.

Management

• Evaluation and modification of our products and services vis-à-vis clients’ expectations and contractual terms
• Statutory compliances, working with valid licenses and ensuring safety at the workplace
• Growth based on ethics, innovation, perseverance and long-term commitment

Environment

• Minimum wastage through prevention, re-use and recycling where possible
• Disposal of waste in a safe and legal manner
• Minimum usage of energy, water and natural resources
• Avoidance of hazardous materials, where possible
• Prevention of environmental damage and minimum nuisance factors such as noise and air pollution.